Sustainability

Quality & Safety Management

Fundamental Quality Control Policy and Medium-Term Business Plan

 Alps Alpine will deliver outstanding products and services that satisfy its customers. The Fundamental Quality Control Policy in the 1st Mid-Term Business Plan states, “We must perfect our craftsmanship and earn even more trust from our customers.” In order to realize this goal, we must make Companywide efforts to improve not only production quality but also improve design and component quality assurance, which are essential to achieving high-quality production.

Fundamental Quality Control Policy
We must perfect our craftsmanship and earn even more trust from our customers.

Quality Management System (QMS)

 International standards for quality management systems are essential for business as they demonstrate that all departments are contributing to higher levels of customer satisfaction through quality assurance.
 Production plants of Alps Alpine, including plants outside Japan, have acquired ISO 9001 certification. Plants producing products for the automotive industry have also acquired and maintain IATF 16949 certification.

ISO9001 / IATF16949 Certification

Quality Management System (QMS)

Global Quality Information Management System

 The Alps Alpine Group’s Global Quality Information Management System makes possible global sharing of quality information, allowing the Group to make swift improvements and promote measures undertaken, thereby preventing defects. This system allows us to use information from customers and quality information in the market on a global scale to quickly diagnose problems and implement solutions. Measures taken and improvements made are also adopted as standard practice, thereby preventing the recurrence of defects and spotlighting important areas of focus in the development of future product models.


Global Quality Information Management System

Active Use of Quality Engineering (QE)

Active Use of Quality Engineering (QE)

QE results presentation


 Quality problems, when they occur, lead to not only loss of trust but also huge adverse effects on earnings and subsequent efforts to capture and maintain business. Sometimes, once these problems arise, the damage is already done and any response is simply too late. Therefore, it is very important to prevent these problems before they happen.
 One way the Alps Alpine does this is through the active use of quality engineering (QE).
 In the development and design stage, for example, we evaluate the stability of functions and optimize design parameters while envisaging the manner and environmental conditions in which the customer, or the market, will use the product in order to improve product robustness.* In manufacturing, we apply QE concepts and methods to assess final product quality to enable the shipment of products with little variation in characteristics.
 These initiatives are undertaken at bases both in Japan and overseas.
 We will step up efforts to prevent quality problems by utilizing QE right from development and design so that we can supply customers with products of a quality they will be satisfied with.

*Robustness: The degree to which a supplied product can perform its intended function under the various conditions customers might use it (methods of use, treatment, hot, humid, dusty, or other kinds of environments, etc.)



Functional Safety of Automotive Products

 Safety requirements for products incorporated into vehicles are mounting due to the spread of technologies like driver assistance systems and autonomous driving systems. To ensure delivery to customers of safe, dependable products, the Alps Alpine was quick to establish commercialization processes and systems conforming to ISO 26262 (which went into effect in November 2011) and has already developed numerous products compliant with the functional safety standard for automakers at home and abroad.
 We aim to establish and foster a culture of safety so that employees involved with the development and production of automotive products put safety first in their decision-making and actions. Related activities are pursued in accordance with our functional safety guide.
 The Group is continuously improving its activities related to the functional safety of products incorporated into vehicles. We achieve these improvements by regularly conducting comprehensive and reflective management reviews within the Board of Directors and by formulating and implementing annual action policies and priority measures.

Functional Safety of Automotive Products